More Reliable Chat Recommendations

What’s new

Same recommendation engine, everywhere

When a shopper asks Chat for similar or complementary products, it now shows a Recommendations slider powered by the exact same filters, boosts, and exclusions as your main Clerk.io Recommendations.

Smarter fallback

If a recommendation can’t be fetched — for example, no good matches or a temporary error — Chat now suggests the most relevant categories instead. This keeps conversations flowing and helps shoppers stay in discovery mode.

Fully aligned with Chat Search

After last week’s Chat Search update, this completes the alignment between Chat and your core engines for both Search and Recommendations.

Why it matters

• Consistent experience — Shoppers see the same logic and merchandising everywhere.

• Less maintenance — Your existing Recommendations settings apply automatically in Chat.

• Smarter conversations — Recommendations stay relevant and on-brand.

• No dead ends — Category fallback keeps the journey going.

We’d love your feedback

Your feedback fuels our roadmap. Drop us a note via in-app chat or at support@clerk.io.

Drive the journey from the very first click! — The Clerk.io Product Team